Terms of service

Last Updated: October 2026

Welcome to the Couplesets.com website! These terms and conditions outline the rules and regulations for the use of our online store.

By accessing or using Couplesets.com, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. General Terms

1.1 You must be at least 18 years old or have the consent of a legal guardian to make purchases on Couplesets.com.

1.2 By placing an order on our website, you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

2. Pricing and Payment

2.1 The prices displayed on Couplesets.com are in US dollars. Any applicable taxes or duties are calculated at checkout and shown before you pay.

2.2 We accept various secure payment methods, including credit/debit cards and PayPal. By providing your payment information, you represent and warrant that you are authorized to use the chosen payment method.

3. Shipping and Delivery

3.1 We strive to process and ship orders promptly. However, please note that delivery times may vary depending on the destination and shipping method chosen during checkout.

3.2 We are not responsible for any customs duties, taxes, or fees incurred during the importation of our products. These charges, if applicable, are the sole responsibility of the customer.

4. Returns and Refunds

4.1 We want you to be satisfied with your purchase. If for any reason you are not, please contact our customer service within 30 days of receiving your order to request a return or refund. For items that arrive damaged or defective, please contact us within 7 days of delivery as described in our Return & Refund Policy.

4.2 To be eligible for a return or refund, the product must be unused, undamaged, and in its original packaging. We reserve the right to refuse any returns that do not meet these criteria.

4.3 Personalized and customized products (including items with engraving, custom made-to-measure sizes, or customized color) are not eligible for return or refund, except in cases where the item is damaged or defective upon delivery.

5. Intellectual Property

5.1 All content on Couplesets.com, including but not limited to logos, trademarks, images, and text, is the intellectual property of Couplesets.com and its licensors. You may not use, modify, reproduce, or distribute any of our intellectual property without prior written consent.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, Couplesets.com and its employees, agents, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of our products.

7. Governing Law

7.1 These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR, China.

7.2 Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR, China.

By using Couplesets.com, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer service before proceeding with your purchase.

Company Name: Couplesets Limited
Registration Number: 76184167
Address: Room 1022A, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong