Couplesets FAQS | Find The Best Couple Gifts At Couplesets – CoupleSets

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Here is a frequently asked questions (FAQ) section for

1. Website Security:
At, we prioritize the security and privacy of our customers. We utilize advanced encryption protocols to safeguard your personal and payment information. Our website is regularly monitored and tested to ensure a safe online shopping experience.

2. Payment Methods:
We accept the safest PayPal payment and also accept direct payment by all types of credit cards. You can choose the method that suits you best during the checkout process.

3. Shipping and Packaging:
We understand the importance of delivering your items intact and discreetly. We take great care in packaging your orders to prevent any damage during transit. The products you see are the same as the products you will receive, including styles and materials. We follow the WYSIWYG rule.

4. Delivery Time:
The delivery time varies depending on your location and the shipping method chosen.

Total delivery time = processing time (2 business days) + shipping time (3 - 15 business days)
Processing time differs from product to product. Generally, it is about 5 - 10 business days. Some popular styles can be shipped out within 24 hours. For engraving or customized products, it will take around 10 business days.

5. Sizing for Rings, Bracelets, and Necklaces:
We provide detailed sizing information for our rings, bracelets, and necklaces on the product pages. You can refer to our sizing guide to ensure the perfect fit. In case you need further assistance, feel free to contact our customer support team.

6. Return and Exchange Policy:
We want you to be completely satisfied with your purchase. If you receive a product that doesn't meet your expectations, we offer a hassle-free return and exchange policy. Please refer to our Returns and Exchanges page on our website for detailed instructions on initiating a return or exchange.

7. Warranty Period:
Free One-Year Warranty: We provide a one-year warranty service for all products sold.

Warranty Terms: 1. The customer will be responsible for the shipping cost of returning the item. 2. The customer should ensure that the item is securely packaged before returning it. We are not liable for any lost or stolen items. 3. When returning the item, the customer must use a shipping method with tracking information. Packages without tracking will not be processed. 4. We reserve the right to invalidate the warranty for any items that show signs of modification, misuse, or damage beyond "normal wear and tear".

8. How to Contact Us:
Should you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach out to us through the "Contact Us" page on our website or via email at We strive to respond to all inquiries promptly.

9. Customization Options:
Yes, we offer personalized services such as engraving text, symbols, pictures, and customized ring sizes, among other options. Feel free to reach out to us with any inquiries you may have.

We hope this FAQ section answers your questions. If you need further assistance or have additional queries, please feel free to contact us.

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