We prioritize the security and privacy of our customers. We utilize advanced encryption protocols to safeguard your personal and payment information, and our website is regularly monitored and tested to ensure a safe shopping experience.

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. All payments are processed over a secure SSL-encrypted connection. 

We take great care in packaging your orders to prevent damage during transit, and every order ships in a free gift box with tracked shipping. Product photos, measurements and material specifications are provided on every product page so you know exactly what to expect before you order.

Total delivery time = processing time + transit time.
Processing time is 1–3 business days for all orders, including engraved and personalised items.
Standard Shipping (Free): 10–15 business days in total, including processing time.
Expedited Shipping ($15): 5–8 business days in total, including processing time, via DHL/UPS/TNT/FedEx/USPS.
The exact time varies by destination. All orders are shipped from China.

Detailed sizing information is provided on every product page — each item has its own size guide tab right next to the description. You can also use our size charts directly:

• Ring Size Chart
• Bracelet Size Guide
• Necklace Size Guide

If you need further assistance, feel free to contact our customer support team.

We want you to be completely satisfied with your purchase. We offer a 30-day return policy for non-customized items. Personalized/customized products (including engraving, customized size, or color) are not eligible for return or exchange.

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. See our Refund Policy for full details.

We provide a free one-year warranty for all products sold. Terms:

• The customer is responsible for the shipping cost of returning the item.
• Please ensure the item is securely packaged before returning it; we are not liable for lost or stolen items.
• When returning the item, you must use a shipping method with tracking information — packages without tracking will not be processed.
• Engraving costs are not covered under warranty.
• We reserve the right to invalidate the warranty for items showing signs of modification, misuse, or damage beyond normal wear and tear.

Should you have any questions, concerns, or feedback, you can reach us through the Contact Us page or via email at support@couplesets.com. We strive to respond to all inquiries promptly.

Yes — we offer personalized services such as engraving text, symbols and pictures, as well as customized ring sizes. Feel free to reach out with any inquiries you may have.