Privacy policy

Last Updated: October 2026

At couplesets.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect any personal information we may obtain from you through your use of our website and services. By accessing and using couplesets.com, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We may collect and process certain personal information about you, which may include but is not limited to:
- Contact information, such as your name, email address, phone number, and shipping address.
- Payment details, including credit card information or other financial information necessary for processing transactions.
- Demographic information, such as age, gender, preferences, and interests.
- Usage information, including your interactions and activities on our website and services.

2. How We Use Your Information
We may use the information we collect for the following purposes:
- To personalize your experience and provide you with tailored services.
- To process your orders, including payment processing, order fulfillment, and shipping.
- To communicate with you regarding your orders, inquiries, and customer support requests.
- To improve our website, products, and services based on your feedback and preferences.
- To send you promotional emails or newsletters about new products, special offers, or other information that we think may interest you.
- To analyze and enhance the security, functionality, and performance of our website and services.
- To comply with legal obligations, resolve disputes, and enforce our rights.

3. Information Sharing and Disclosure
We may share your personal information with trusted third parties under certain circumstances, including:
- Service providers: We may engage third-party service providers to perform certain functions on our behalf, such as payment processing, shipping, and marketing. These service providers will have access to the personal information necessary for performing their functions and are obligated to protect your information.
- Business transfers: In the event of a merger, acquisition, or sale of our business, we may transfer your personal information to the relevant third party involved in the transaction.
- Legal requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or the rights of others, or investigate fraud or security issues.

4. Data Security
We are committed to ensuring the security of your personal information. We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction of your information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security. If you have any questions about this Privacy Policy or how we handle your information, contact us at support@couplesets.com, or write to: Couplesets Limited, Room 1022A, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong.

5. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. You may have the right to access, correct, update, or delete your personal information. You can exercise these rights by contacting us through the contact information provided below. Additionally, you have the right to unsubscribe from our marketing communications at any time.

6. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and the "Last Updated" date at the top of this policy will be revised. We encourage you to review this policy periodically.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at support@couplesets.com or through the contact form provided on our website.

9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our store, remember your cart and preferences, and measure how our site is used. The third-party services we use for this purpose are:
- Google Analytics 4 and Google Ads (Google LLC) — traffic measurement and advertising performance.
- Judge.me — product reviews.
- Chatway — live chat support.
- Shopify — storefront, cart, checkout and payment processing.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect how the store works (for example, keeping items in your cart).

10. Your Privacy Rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- object to or restrict certain processing, including direct marketing;
- receive a copy of your information in a portable format;
- withdraw consent at any time, without affecting processing that already took place.
Consumers in the European Economic Area, the United Kingdom and Switzerland have these rights under the GDPR / UK GDPR. California residents have equivalent rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them.
To exercise any of these rights, email us at support@couplesets.com. We respond within 30 days.

11. Data Retention
We keep order and payment records for as long as required to fulfil your order, handle returns, warranties and accounting obligations, and to comply with applicable tax and legal requirements. Information that is no longer needed is deleted or anonymised.

12. Do Not Track and Marketing Choices
We do not currently respond to browser "Do Not Track" signals. You can opt out of marketing emails at any time using the unsubscribe link in any email we send, or by emailing support@couplesets.com.

Privacy Compliance Statement:

We are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong). Your information will be collected, processed, and stored securely, and will only be used for purposes directly related to our services. We do not disclose your personal data to third parties except as required by law or with your explicit consent.